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LEGAL SERVICES

Challenges in the Legal Industry

Practicing law requires around-the-clock availability to clients and the ability to handle day-to-day tasks even when you’re out of the office. You need to:

Keep your lines of communication open no matter where you are
Keep employees connected even when they’re out of the office
Keep an accurate record of inbound and outbound calls
Reduce maintenance costs
Have reliable systems with no downtime
Unify multiple locations that may be operating under different systems

The NEWT Solution

We understand the challenges of your law office and we custom-fit your solution:

NEWT Business Phone customizes your perfect mix of in-the-cloud technology and on-premise hardware to keep you connected wherever you go
NEWT’s end-to-end solution means you have a single point of contact; we provide on-site professional installation, training focused on your specific business needs, and access to our locally-based, award-winning support team for prompt technical service when you need it
NEWT owns and runs its own telecommunications network which increases the privacy of the network and allows for seamless connection between different locations without calls being dropped
When paired with our internet solution, NEWT offers the best possible voice quality and call reliability; our Service Level Agreement guarantees 99.99% up-time in our core network
NEWT’s system is fully scalable to grow with your business; adding or moving a phone is as simple as plugging it in
Your phone system can be easily customized with any of the 90+ features you require to increase office efficiency and productivity
Track and report on marketing campaigns by assigning a unique phone number to each campaign to determine proper allocation of resources
Never miss a call with NEWT’s Find Me Follow Me feature, which routes calls to office, mobile, or home numbers based on time of day, plus NEWT’s Failover system will forward calls to the number of your choice if your phone lines go down for any reason
The Call Recording feature allows you to capture, catalogue, and analyze customer calls for employee training and dispute resolution
With DISA Caller ID Enhancement, staff can make calls from their personal phones using the office caller ID, giving them more freedom to communicate while still protecting their personal information and saving money on long-distance calls since NEWT PBX long-distance charges are much lower than any mobile rates
The NEWT Attendant Console, with its web-based graphical interface improves call management by increasing visibility of extensions and calls to your company
With NEWT Conference Bridges you can host calls with multiple parties where the external parties don’t occupy PBX business voice lines and there is no limit on the number of participants
The NEWT system comes with an unlimited number of extensions, which gives each staff member their own personal extension
NEWT Voicemail Boxes have unlimited capacity, as well as the ability to send voicemail as an email
Assign a unique account number to each call and use the Enhanced Call Detail Records for customised reports which can be automatically sent to a third-party
Switching to NEWT can save you up to 80% on your monthly telecom bills and includes the industry’s lowest long-distance rates