Technical Support & Contact Info

NEWT Support

Technical Support

Get The Help You Need – When You Need It

Located in Cambridge, Ontario our knowledgeable service experts provide 24/7 technical support, installation assistance, guidance with the configuration and upgrading of new and existing products. Our Quality of Service derives from the stability of our network infrastructure and the security of our private network. Our team’s understanding of the individual needs of each customer allows us to deliver optimal customer support, ensuring satisfaction.

Technical Support

1-877-777-7118

Product Information

1-888-996-6398

Customer Support

Customer support after installation is crucial. For this we have created a simple and easy method to add or change products and services, or assist with moving services.

Our MAC (Move, Add and Change) department can estimate the cost of new equipment, products and services, as well as ensure that any move or upgrade is seamless and successful.

A quick email to our MAC department at fbsmac@fibernetics.ca is all it takes to customize services.

NEWT Training

Ensure that every administrator and employee can utilize the benefits of your business phone system, and the equipment that they will use on a daily basis. Additional training can boost productivity for an entire team.

Make your employees comfortable with the new technology, and excited about the available features, improving the work environment and increasing the value of service your customers receive.

To schedule additional training, please contact 1-888-996-6398

Customer Portal

NEWT Customers and Partners can receive access to additional support information by signing-in to the Customer Portal. The Customer Portal has quick start guides, detailed technical documents on phone sets and more.

If you are a Customer or a NEWT Partner and would like access to the Customer Portal site, please use the link below to register.

Request access to the NEWT Customer Portal